Let’s Make the Caregiving Journey Easier for You

Embarking on a caregiving journey can often feel overwhelming, which is why we’ve gathered our most frequently asked questions in one convenient place.

Whether you’re curious about the services we offer, the qualifications of our caregivers, or how to navigate financial options for care, our FAQs are here to provide clarity and support.

Together, let’s make this journey a little easier for you and your loved ones.

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Our Senior & Family Resources

Our goal is to ease your worries by offering straightforward answers that help guide your decisions during this critical time.

We encourage you to also explore our senior and family resources for even more comprehensive support and guidance.

Frequently Asked Questions

The state licenses a nurse registry to refer staff that will provide nursing services to healthcare facilities and private individuals on a contractual basis.

You do not have to be in your home to receive nursing services. We can refer caregivers to provide you with services in a private home, hospital, nursing home, assisted living community, rehabilitation facility, or independent living community.

Rates for caregiver services vary depending on the type of caregiver requested and the level of care needed to meet your specific needs. Actual cost can only be determined after an assessment of your or your loved one’s needs.

We accept long-term care insurance plans that cover home health care services, checks, and credit card payments. We will accept an assignment of benefit for your long-term care insurance policy and bill them directly. Please note that all insurance policies are different, and coverage varies.

A representative from Horizon will assist you in contacting your insurance company to verify your specific coverage if needed.

Please remember that although we will bill your insurance company directly if payment is not received in full for services rendered to you, you are ultimately responsible for payment.

Learn more about our payment and insurance information here.

We have been able to provide caregivers to clients in emergencies within a few hours. However, 24–48 hours’ notice is preferable.

If you are dissatisfied with the assigned caregiver for any reason, please contact our office immediately at 561-432-1932 or 866-432-6679 so we may replace the caregiver. Your safety and satisfaction are our top priorities.

Horizon Nursing Services has a live staff member on call 24 hours a day. You may contact us by calling our main number, 561-432-1932 or 866-432-6679. If we are away from the phone, please leave a detailed message with a contact number, and your call will be answered promptly.

Have a Question? Reach Out to Us
24 Hours a Day.

Don’t hesitate to reach out with any questions or concerns you might have—Horizon Nursing Services is here for you—24/7. Just give us a call and a friendly staff member will be ready to assist.

Your peace of mind is always our top priority, so get in touch anytime.

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What Our Clients Are Saying

“Thank you Horizon. For over two years this agency has been 5 star. They have cared for my mom and aunt as if they are family. Professional, kind, devoted. I can’t thank you folks enough.”

Maureen

“Horizon nursing services is my go to company for all my clients needs including friends and family. They are exceptional at what they do. They treat their clients like family. Horizon goes above and beyond with a very high level of service that is not common these days. The staff is exceptional and they truly come from the heart.”